Writing this review not as an actual customer, but as someone who witnessed professionalism and care by one of it's employees. Shawn C. was hit by another motorist while traveling near my home. The other driver pulled in front, causing the accident, but none of that mattered to the Shawn. All he cared about was the other driver and if he was okay. Slightly in shock, he handled the distressing situation calmly and was completely selfless - that alone would make me a customer. Incredible selflessness when "most" others would not have handled it the same.
Tony E. and Colleen were sent out to my home today. They were right on time. I found them very professional and knowledgeable, and willing to do what was necessary to figure out our problems and potentially how to solve them. They went about their business with great dispatch. They visually inspected the fireplace flue and smoke chamber of course. They reassured me that they would be able to get into the basement space where the furnace piping was connected to the furnace flue to do what was necessary. They made a point to let me watch what was going on in the video as they pushed the camera through the flue. They expressed their own disappointment at my experiences with other companies.
Thank you, Jake was courteous, respectful, and knowledgable. He listened and clearly explained his actions and recommendations.
Jake was professional and personable! He had great recommendations and did high quality work!
Cant say enough about Master Chimney Sweepers. They were honest up from the from the beginning on the work and didn't try to over price you. I received two other quotes and both were almost double. The techs knew there stuff and listened to what you needed. They were very responsive and easy to get a hold of and the tech came out and measured and they came back and installed right away when the cap came in.
Had Bobby and Sean out 2 days after initial contact. Advised them of carbon monoxide alarms going off, and they quickly and accurately found and resolved the issue. Cleaned chimney, vacuumed out and gave instructions for annual maintenance. Took roughly 45 mins from start to finish. Would definitely have out again.
The technician arrived on time and was professional and clearly experienced. He explained everything he would do and how long it would take. He found 3 dead flying squirrels (our suspicions were borne out that we needed the cap), and cleaned them out.
Mark was punctual, and professional. He was very good at explaining the process. Cleaned both flues, and did an inspection of the chimney, and water heater venting. He noted all the things that needed fixing, but didn't try to sell me on any of them. He did good job explaining they what and why of each recommendation. I have to note, that he also did a good job of protecting my floors and left them clean. All told, a very positive experience.
Tim from Master Chimney Sweepers just left. Highly professional, knowledgeable, prompt, courteous. He did not put on a hard sell like so many chimney sweeps. He pointed out work that should take place now, next year, in coming years, and allowed me to make my assessments and decisions. He's the first sweep who gave me a useful schedule to think about for future work. All in all a very positive experience. Tim concrete filled in an ash chute under the fireplace, cleaned the heat and the fireplace flues.
My chimney had been undergoing a slow transformation over the past several years, from chimney to Pez dispenser. Three out of four sides had rusted away on the chimney cap and the remaining side was doing a good job as a hinge in high enough winds. Enough was enough. Time to call a professional. Scheduling was effortless and they were able to send out a technician within a couple days. The technician (Bobby) arrived on time and was both easy going and professional in his approach to a job that was not apparently as cut and dry as it looked. In the end, the innovative work (due to irregular initial craftsmanship on the chimney) Bobby did looked significantly better that the material (my chimney remnants) he had to work with. I am very satisfied with the work that was done and would highly recommend Master Chimney Sweepers.